Question 1

WHAT IS YOUR STANDARD TURNAROUND TIME?

Accepted Answer

Typically 2-3 weeks from payment of deposit invoice. Jobs requiring faster turnarounds may incur rush fees depending on current schedule, but we aim to accommodate as much as is reasonably possible.

Question 2

CAN I SUPPLY MY OWN BLANK GARMENTS FOR PRINTING?

Accepted Answer

Unfortunately we do not accept blank garments from customers. Merchbox has accounts with most major and boutique vendors, so we are able to acquire all sorts of blanks for you. If there is a particular vendor you have in mind that we don't already have accounts with, we are more than happy to make one. This process ensures that all of the blanks are up to standard so we can best serve your project!

Question 3

DO YOU OFFER FULFILLMENT SERVICES?

Accepted Answer

Our fulfillment program is offered to our higher volume clients, so please tell us more about your fulfillment needs using our contact page to see if it's the right fit!

Question 4

HOW DO I GET A QUOTE?

Accepted Answer

We're excited you're interested in working with us! Please reach out to us using our contact form and provide as much of the following information as you can:
Estimated quantity (if you're planning on making multiple items, please let us know in the description section on the form)
Brand, style and color of garments you'd like to print on
Mock ups with the desired placements

Question 5

DO YOU OFFER PRINT ON DEMAND?

Accepted Answer

We are not currently offering Print on Demand, but a great solution is to do pre-orders which we offer to our high volume clients.

Question 6

WHAT'S THE DIFFERENCE BETWEEN SCREEN PRINTING AND DIRECT TO GARMENT PRINTING (DTG)?

Accepted Answer

Let's break it down!

Screen printing is like making a stencil. You have a screen with tiny holes, and you put ink on it. Then you press the screen onto a shirt, and the ink goes through the holes and prints your design. There is one screen for single colored art, and up to 8 screens for multi colored art. Screen printing works great for big, bold designs with super bright colors but isn't as effective for photorealistic imagery, which brings us to DTG!

Imagine a very large printer that sprays ink right onto your shirt, then the ink becomes one with the fabric. DTG is perfect for super detailed designs and lots of colors that might be tricky for screen printing, and is much easier for smaller quantities.

Both techniques have their pros and cons, and we're here to help you choose which one will make your designs shine the brightest!

Question 7

WHAT ARE ACCEPTABLE FILE TYPES WHEN SUBMITTING ARTWORK?

Accepted Answer

Please see our Print ready section

Question 8

DO YOU HAVE ANY MINIMUM ORDER QUANTITIES (MOQ)?

Accepted Answer

Screen printing - 50 pieces
DTG - No MOQ but anything >20 pieces is considered sample pricing
Embroidery - 24 pieces
Other products - depends

Question 9

WHAT SERVICES DO YOU OFFER?

Accepted Answer

In house, we offer Screen Printing, Direct to Garment Printing, Embroidery, Heat Transfer, and fulfillment. If your project or ideas extend beyond what we offer at our LA HQ, we also have an extensive network of partners at other production facilities across the globe to help take your ideas to life, while still maintaining the Merchbox standard!

Question 10

CAN I GET SAMPLES MADE?

Accepted Answer

Yes! Samples may take up to 2-3 weeks and are at sample pricing based on the project. Please inquire with our team for more info.

Question 11

HOW DO I RECEIVE MY MERCHANDISE ONCE IT'S DONE?

Accepted Answer

We're happy to ship your merchandise to you and will include the cost of shipping on the final invoice, which will need to be paid before it leaves our HQ. We will always suggest the most cost effective option, but keep in mind that quicker shipping costs more, so plan your project timeline accordingly! If you're LA based, you can also swing by the HQ to pick it up yourself!

Question 12

HOW CAN I PAY?

Accepted Answer

We strive to make payment as easy as possible. You will be sent an invoice at the beginning of production to cover any upfront costs (blanks, inks, screens, etc) and then a final invoice upon completion of your project, which will need to be paid in full before it leaves our HQ. Payments can be made via Credit Card (recommended for any fast turnarounds) or ACH transfer.

Question 13

CAN YOU SHIP TO FESTIVALS OR CONCERT VENUES FOR MY PERFORMANCE?

Accepted Answer

Yep! We're happy to do so and have done it for many of our clients. You'll need to cover the cost of shipping, but we always find the most cost effective option for you!

OUR MOST FREQUENTLY ASKED QUESTIONS

Frequently asked questions